This could be a very long story but I will try to keep it short.
2nd time I went to fly my gimbal was shaking vigorously on start up. (attached is a mp4)
After checking firmware etc were all up to date and several restarts the shaking did not stop.
I contacted Autel and was answered promptly although due to time zones every exchange took two days.
So after a week it was decided to get it returned and fixed/replaced.
This is where it gets interesting. I live in the Philippines and bought my evo2 from an authorized reseller in China. (No one sells Autel in PH)
So the US support said he would pass it on to the "international office" as he could not do anything in the US.
He has contacted them 3 x and I still have not heard from the "international office" - I am guessing that is head office in China
The 8th of august was my first email so today is day 14 !
Meanwhile I have contacted the reseller who appears keen to help but then there is another issue. If i send it back to them (at my cost) apparently they get hit by high import taxes. What the workaround is I send it to a 'freight forwarder' in HK who then forward onto my reseller ( allegedly at a much cheaper rate)
That's fine except the FF in HK are restricted to receiving goods due to political unrest or covid19 or flooding or whatever.
So I am stuck with a broken aircraft that cannot be sent to the FF to forward to the reseller then to Autel to be fixed then back to the reseller then back to me in Philippines. (they will pay)
I can see not days, but weeks of no flying!
2nd time I went to fly my gimbal was shaking vigorously on start up. (attached is a mp4)
After checking firmware etc were all up to date and several restarts the shaking did not stop.
I contacted Autel and was answered promptly although due to time zones every exchange took two days.
So after a week it was decided to get it returned and fixed/replaced.
This is where it gets interesting. I live in the Philippines and bought my evo2 from an authorized reseller in China. (No one sells Autel in PH)
So the US support said he would pass it on to the "international office" as he could not do anything in the US.
He has contacted them 3 x and I still have not heard from the "international office" - I am guessing that is head office in China
The 8th of august was my first email so today is day 14 !
Meanwhile I have contacted the reseller who appears keen to help but then there is another issue. If i send it back to them (at my cost) apparently they get hit by high import taxes. What the workaround is I send it to a 'freight forwarder' in HK who then forward onto my reseller ( allegedly at a much cheaper rate)
That's fine except the FF in HK are restricted to receiving goods due to political unrest or covid19 or flooding or whatever.
So I am stuck with a broken aircraft that cannot be sent to the FF to forward to the reseller then to Autel to be fixed then back to the reseller then back to me in Philippines. (they will pay)
I can see not days, but weeks of no flying!