Email from Autel.
Thank you for reaching out to us via social media on our Owner's Group. I want to start off by acknowledging your frustration as an X Star owner who is no longer able to purchase batteries. The X Star Premium is still a great platform that plenty of users enjoy every day or on a frequent basis. I understand that you are one of those users.
We as a company decided to announce the end of the life span on the X Star series back in late 2017, with production and sales ending in early 2018. At that time we did determine that we would continue to support the model with some accessories (such as batteries) as well as repair/technical support. We intended that to continue for the foreseeable future.
As of late July of this year, we have made the decision to no longer manufacture or sell X Star Premium batteries. This decision did not come lightly as we understand how important this model is for our original customer base, some of which have been with us since the earliest days of our existence. Ultimately, we felt that our resources could better be allocated to continue to develop and support the new
Evo II line and look ahead to the future of what we can offer as a company.
Now, there is an option available to you since you are no longer able to purchase X Star batteries. I can offer you a 10% discount off of an
Evo II 8K or an
Evo II Pro. This is contingent on us receiving back the X Star with a gimbal and RC. We would love to go ahead get you up in the air with a new platform and keep you in the Autel Robotics family for your continued support throughout the years.
Please let me know if this is something you would be interested in. Either way I wish you a great Monday evening!
Best,
Alejandro R-V | Customer Service Supervisor
www.autelrobotics.com
844.692.8835