I experienced my first flyaway on Sunday. I always perform a compass calibration and that day was no different. I had 17 satellite's locked, kp index was 2 no metal or power lines nearby, was in a location where I had flown many times before. I ironically was with a friend who had his dji mavic drone there as well (no his transmitter was not on). I was at the edge of a large open field, there were trees behind me. I had the XSP hovering at about 15 feet of altitude and probably 50 feet laterally away from is, it hovered there for approximately a minute while I was talking to my friend about the features of the transmitter, suddenly with no control input it begin flying back towards the trees. I was unable to pause the flight or regain any type of control, there were no warnings of any kind on the transmitter prior to this incident.
On Monday I called their customer service, the representative that I spoke to basically told me " well I don't know what would have caused it, I don't know what to tell you" I told him that was not the correct response for a customer service representative, it was his job to provide solutions. He did then say that he could send me a shipping label to have it sent back for evaluation because by the description it could be an on board hardware issue. I have contacted their CS a few times with questions both prior to purchasing and since, this was the first time I had a less than stellar experience. I guess we'll see what happens, shipping it out today.
On Monday I called their customer service, the representative that I spoke to basically told me " well I don't know what would have caused it, I don't know what to tell you" I told him that was not the correct response for a customer service representative, it was his job to provide solutions. He did then say that he could send me a shipping label to have it sent back for evaluation because by the description it could be an on board hardware issue. I have contacted their CS a few times with questions both prior to purchasing and since, this was the first time I had a less than stellar experience. I guess we'll see what happens, shipping it out today.