I am having similar type problem(s) -- and get this -- the replacements sent so far were just as bad.
I bought an EVO from my local Best Buy 01/28/2019. I did not like the look of the box at all and wanted another, but this was all they claimed they could find. (They showed 2 in-stock and they do not inventory their displays). Thanks to your info here, I was able to deduce I had been given a used unit (tested by Autel) with the round seal on the box.
There was a re-stocking fee if I opened the drone and return it for any reason -- so two days later -- I return the unopened drone and make the people at the store find the other one showing still in stock. It was finally located and was a true unsealed/untested unit. (It had a clear/long seal instead of black/round). I still opened it to find a few light scratches on one of the legs. I wasn't happy, but not trying to be an *** at this point.
Part of the deal was the on-the-go bundle. It was shipped directly from Autel and originally was told it would be 02/19 before it would arrive. Fortunately -- it arrived two weeks ago. Unfortunately - I quickly found the orange finish on the batteries shipped to be horribly scratched and pitted on both. At this point I realize there is slack quality control. I called them up and sent them all my information, photos and then shipped the damaged batteries back -- to be sent two replacements.
Mix in UPS's blunders -- finally after being lost and delayed in weather -- they arrived yesterday.
Both were scratched and pitted -- this time, one was acceptable/but still blemished like my drone when I opened it -- the other was just as bad as the first two I sent back. SO back to the phone I went last night. Now I am having to send them both back again (even though I told him one was OK). I pointed out that instead of asking for "free" merchandise -- all I wanted was for them to send this next shipment "Next Day". They refused based on cost and will send them standard UPS once they see I have the bad ones sent back. I told them there was no sense in asking for free merchandise that run the same risk of showing up in used/damaged condition.
The batteries are in a plastic bag, packaged beautifully in foam all the way around it in a sturdy cardboard box. There is no way this damage is occurring in shipping. This is slack quality control on Autel's part. These batteries are being packaged this way during the manufacturing process. My battery that came with my drone was perfect and after seeing damage ranging from minimal to full-on with the ones I received yesterday -- there is no excuse for this.
So to be clear -- all Autel is doing in this situation, is attempting to get me product that is free from defect -- that is all. Not understanding why companies operate today thinking they can try a second, third or heaven forbid a fourth time to make something right that should have been right the first time. This will be the third time in a month Autel is shipping product to me.
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First two shipped.
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My original EVO battery as compared to the first batteries sent. Batteries are turned up in some photos because I had to provide a photo of the serial numbers to Autel -- so I do realize they scratch easy and need no one pointing this out.
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Second shipment.
My fingers are crossed they can finally deliver -- but I am not going to hold my breath. I'd already be blue and dead at this point.
Lastly, I have attached a photo of the first unit I was given - if Best Buy would have been unable to locate the other drone -- I would have simply returned it and just walked away. Kind of wishing I would have done that now. When you pay a lot of money for something, it shouldn't be like this.
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