- Joined
- Mar 25, 2017
- Messages
- 28
- Reaction score
- 12
- Age
- 42
So, 4th of July week.
Drone ended up in Lake Cocolalla here in north Idaho.
Compass issue I suspect. Its in the lake I was super bummed.
I cant believe this.They replaced it, I was pretty bummed over the lack of info / updates to firmware to blatant issues....
Totally redeemed. I had this for more than 8 months, and never had any issues Ill get yall the full thread later....
2 weeks later, new drone....unbelievable.
______AUTEL EMAIL FROM TIM_____
Hello Jeremy
Thank you for sending me that log and being honest throughout everything. From what I can tell is that the aircraft had some sort of a malfunction. Where that was a prop broke in flight, or it hit a bird I can't tell. The aircraft never flips or goes inverted so all 4 rotors would have to have been still creating lift to some degree. Any unbalance instantly flips it over.
So I will cover this under warranty since we cannot determine the issue. Can you send me the following info so I can get this started.
1. Digital Copy of Proof of Purchase
2. First and Last Name
3. Contact phone number
4. Your Shipping Address
5. Retail Serial Number or Aircraft Serial Number (This is located on a white card that was included in packaging or on the plastic sleeve that was wrapped around the hard case. It should start with "X". The Aircraft serial number can be found on the side of the X-Star and begins with "UXS...")
Tim M
Customer Support
AUTEL ROBOTICS
www.AutelRobotics.com
Facebook | Twitter | Instagram | YouTube
Drone ended up in Lake Cocolalla here in north Idaho.
Compass issue I suspect. Its in the lake I was super bummed.
I cant believe this.They replaced it, I was pretty bummed over the lack of info / updates to firmware to blatant issues....
Totally redeemed. I had this for more than 8 months, and never had any issues Ill get yall the full thread later....
2 weeks later, new drone....unbelievable.
______AUTEL EMAIL FROM TIM_____
Hello Jeremy
Thank you for sending me that log and being honest throughout everything. From what I can tell is that the aircraft had some sort of a malfunction. Where that was a prop broke in flight, or it hit a bird I can't tell. The aircraft never flips or goes inverted so all 4 rotors would have to have been still creating lift to some degree. Any unbalance instantly flips it over.
So I will cover this under warranty since we cannot determine the issue. Can you send me the following info so I can get this started.
1. Digital Copy of Proof of Purchase
2. First and Last Name
3. Contact phone number
4. Your Shipping Address
5. Retail Serial Number or Aircraft Serial Number (This is located on a white card that was included in packaging or on the plastic sleeve that was wrapped around the hard case. It should start with "X". The Aircraft serial number can be found on the side of the X-Star and begins with "UXS...")
Tim M
Customer Support
AUTEL ROBOTICS
www.AutelRobotics.com
Facebook | Twitter | Instagram | YouTube